Refund policy

Returns & Refunds Policy

At Munk Mafia, we want every bottle to be one you can enjoy. All wine sales are final, with the damaged or faulty bottle exception below.

Wine and alcohol sales

We do not accept returns or exchanges of wine, wine club shipments or other alcoholic products for a change of mind. This applies to opened and unopened bottles. Damaged or faulty bottles are handled as described below.

Damaged or faulty bottles

If a bottle arrives damaged in transit or is faulty (corked or otherwise unfit to drink), contact us at contact@munkmafia.com within 48 hours of delivery. Include your order number, photos and a description of the problem.

We will replace the affected bottle or, at our discretion, issue a refund, including shipping, in compliance with carrier and state regulations.

Claims reported more than 48 hours after delivery will not be accepted.

Non-alcohol merchandise

Returns may be considered for non-alcohol merchandise, such as apparel, accessories and glassware, within 14 days of delivery. Items must be unused, in their original packaging and in resalable condition. Customers are responsible for return shipping costs.

Refunds for accepted merchandise returns will be issued to the original payment method within 5 to 7 business days after we receive the returned item.

Wine Club subscriptions

You can pause, skip a shipment, change your club type or cancel through your account dashboard. To pause, skip a shipment, change your club type or cancel for an upcoming billing cycle, make the change at least 48 hours before your billing date. Changes made later apply to the next cycle. Or just contact us and we'll take care of it. Past shipments are not refundable, except under the damaged or faulty bottle policy above.

How to report an issue or request a merchandise return

Email contact@munkmafia.com with your order number and details. For damaged or faulty bottles, include photos and contact us within 48 hours of delivery. We will respond within 1 to 2 business days with next steps.

Age and delivery requirements

Recipients must be 21 or older and have valid ID. We ship wine only within Texas under TABC Permit G-200135257.